Privacy Policy
Vibestone – Privacy Policy
Privacy Policy
This Privacy Policy describes how https://vibestone.co/ (“the Site”, “we”, “our”, or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
CONTACT
If you have any questions, need more information about our privacy practices, or would like to make a complaint, please contact us at:
Email: info@vibestone.co
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information required to process your purchases. We may also collect additional information if you contact us for customer support.
“Personal Information” refers to any information about an identifiable individual. Below is more detail on what information we collect and why.
Device Information
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Purpose of collection: To load the Site accurately and perform analytics to optimize user experience.
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Source of collection: Automatically collected through cookies, log files, web beacons, tags, and pixels.
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Disclosure: Shared with our processor Shopify and related service partners.
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Personal Information collected:
Browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and how you interact with the Site.
Order Information
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Purpose of collection:
To fulfill our contract with you, process payments, arrange shipping, provide invoices/order confirmations, communicate about your order, screen for potential fraud, and—if aligned with your preferences—send product or promotional updates. -
Source of collection: Collected directly from you.
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Disclosure: Shared with Shopify for order processing.
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Personal Information collected:
Name, billing address, shipping address, payment information (including credit card details), email address, and phone number.
Customer Support Information
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Purpose of collection: To provide customer support.
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Source of collection: Collected directly from you.
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Personal Information collected: Any information you provide when requesting assistance.
MINORS
The Site is not intended for individuals under 18. We do not knowingly collect data from children. If you believe a minor has provided Personal Information, please contact us to request deletion.
SHARING PERSONAL INFORMATION
We share your Personal Information with third-party service providers to deliver our services, including:
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Shopify, which powers our online store.
Shopify privacy policy: https://www.shopify.com/legal/privacy
We may also share information when required to comply with laws, respond to legal requests, or protect our rights.
BEHAVIOURAL ADVERTISING
We use your Personal Information to deliver targeted ads or marketing communications that may interest you. Examples:
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Google Analytics is used to understand how customers use our Site.
Learn more: https://www.google.com/policies/privacy/
Opt-out: https://tools.google.com/dlpage/gaoptout
We may share your browsing activity, purchase history, and ad interactions with advertising partners, sometimes via cookies or other tracking technologies.
You can opt out of targeted advertising:
General opt-out tool: https://optout.aboutads.info/
Text Marketing Terms
We use SMS to send order notifications, checkout reminders, special offers, and review requests.
Our website uses cookies to determine when to send SMS cart reminders.
Email Marketing Policy
By subscribing to our mailing list, you may receive order updates, promotional content, and abandoned-cart reminders.
You may unsubscribe at any time using the link in our emails.
USING PERSONAL INFORMATION
We use your Personal Information to:
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Provide products/services
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Process payments
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Ship orders
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Share updates and promotional offers
LAWFUL BASIS (GDPR – EEA Residents)
We may process your Personal Information under the following bases:
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Your consent
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Contract performance
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Legal compliance
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Protection of vital interests
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Public interest
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Legitimate interests
RETENTION
We retain your Personal Information unless you request deletion.
AUTOMATED DECISION-MAKING
Some automated processes are used to prevent fraud, such as:
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Temporary IP blacklisting
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Temporary credit card blacklisting
These do not produce legally significant effects.
SELLING PERSONAL INFORMATION (CCPA)
We may share Personal Information as defined under the California Consumer Privacy Act (CCPA).
You may opt out by contacting us.
GDPR RIGHTS (EEA)
You may request:
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Access
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Portability
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Correction
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Update
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Erasure
Data is initially processed in Ireland and may be transferred internationally.
CCPA RIGHTS (California)
You may request:
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Access (“Right to Know”)
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Correction
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Deletion
You may also appoint an authorized agent to submit these requests.
COOKIES
Cookies help improve browsing experience by remembering preferences and tracking usage.
You can manage or block cookies via browser settings. Blocking cookies may impact Site functionality.
More information: https://www.allaboutcookies.org
DO NOT TRACK
We do not alter data collection in response to “Do Not Track” signals due to inconsistent industry standards.
CHANGES
We may update this Privacy Policy to reflect operational or regulatory changes.
COMPLAINTS
To make a complaint, contact us at:
Email: info@vibestone.co
If unresolved, you may lodge a complaint with your local data protection authority.