Shipping and Delivery

Shipping Origin

All Vibestone orders are carefully prepared and shipped from our fulfillment center in Donghai, Jiangsu Province, China — a region known worldwide for its crystal craftsmanship.

Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.
Handcrafted or specially selected items may require additional preparation time.

Shipping Rates and Destinations

Standard Shipping – $6 | Free Shipping on Orders Over $50

North America
United States, Canada

Europe
United Kingdom

Asia
Japan, South Korea, Singapore, Malaysia

EU Shipping – $10 | Free Shipping on Orders Over $50

European Union
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden

Oceania Shipping – $8 | Free Shipping on Orders Over $50

Oceania
Australia, New Zealand

Extended Area Shipping – $15 | Free Shipping Not Available

Bulgaria, Croatia, Cyprus, Estonia, Greece, Latvia, Lithuania, Malta, Romania

Please Note

All shipping rates are in USD and convert automatically at checkout.
Delivery times at checkout are the most accurate.
International orders may incur customs, duties, or delays.
If your country isn't listed, please contact us before ordering.

Customs, Duties and Taxes

International orders may be subject to customs duties or import taxes imposed by your local government.
These charges are the responsibility of the customer and are not included in the product price or shipping fee.

Delays, Damage and Lost Packages

We carefully package every order to reduce the risk of damage during transit.

If your package is lost, arrives damaged, or contains incorrect items, please contact Vibestone as soon as possible. After verification, we will offer a replacement or a refund up to the full order value, depending on the situation.

📧 Email: info@vibestone.co
💬 WhatsApp: +1 (614) 556-6844
⚡ Live Chat: Instant help available on this site

If your delivery is delayed, we're happy to assist with tracking and status updates.
For extended or exceptional delays, we may offer a discount or other reasonable compensation, at our discretion.

We respond within 24 hours for all inquiries.