Shipping and Delivery
Shipping Origin
All Vibestone orders are carefully prepared and shipped from our fulfillment center in Donghai, Jiangsu Province, China — a region known worldwide for its crystal craftsmanship.
Shipping Destinations
We currently ship to:
- United States
- Australia
- United Kingdom
If your country is not listed, please contact us before placing an order.
Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Handcrafted or specially selected items may require additional preparation time.
Shipping Fees
United States
Standard Shipping (8–12 business days): $6
Free Shipping: Orders over $50
Australia
Standard Shipping (6–14 business days): $8.50 AUD
Free Shipping: Orders over $75.00 AUD
United Kingdom
Standard Shipping (7–10 business days): £4.50
Free Shipping: Orders over £38.00
Please Note:
Delivery times are estimates and may vary due to customs clearance or other factors beyond our control.
Customs, Duties and Taxes
International orders may be subject to customs duties or import taxes imposed by your local government.
These charges are the responsibility of the customer and are not included in the product price or shipping fee.
Delays, Damage and Lost Packages
We carefully package every order to reduce the risk of damage during transit.
If your package is lost, arrives damaged, or contains incorrect items, please contact Vibestone as soon as possible. After verification, we will offer a replacement or a refund up to the full order value, depending on the situation.
📧 Email: info@vibestone.co
💬 WhatsApp: +1 (614) 556-6844
⚡ Live Chat: Instant help available on this site
If your delivery is delayed, we’re happy to assist with tracking and status updates.
For extended or exceptional delays, we may offer a discount or other reasonable compensation, at our discretion.
We respond within 24 hours for all inquiries.