Refund Policy
Vibestone Return & Refund Policy
Thank you for choosing Vibestone for your crystals and holistic lifestyle products. We want you to feel confident and satisfied with every purchase. If anything is not quite right, we are here to help.
Below is our official Return & Refund Policy for all orders placed on our website.
Return Window
You may request a return within 30 days of receiving your order.
Please make sure to inspect your items promptly upon arrival.
Return Eligibility
To qualify for a return, your item must:
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Be in the same condition as received — unused, unworn, with original tags, and in its original packaging.
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Include proof of purchase (order number or receipt).
Because every crystal is naturally unique, please handle your item carefully to maintain its original condition.
How to Start a Return
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Submit a Request
Email us at info@vibestone.co with your order number and reason for the return. -
Receive Return Instructions
After reviewing your request, we will send you the return address and detailed shipping guidelines.
Important: Items returned without prior authorization will not be accepted.
Return Shipping Costs
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For buyer’s remorse (e.g., change of mind, wrong item ordered, color differences),
return shipping costs are the customer’s responsibility. -
If the issue was caused by shipping damage, wrong item received, or our mistake,
Vibestone will cover the return shipping cost or offer an alternative solution.
Damages, Issues & Exceptions
Shipping Damage (Fragile Crystal Items)
Although we pack crystals with great care, they may still be affected by rough handling during transit.
If your item arrives damaged, please contact us immediately with photos of the packaging and product.
We will handle the case depending on the situation:
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If a similar replacement is available → Free replacement
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If no acceptable substitute exists → We will offer a partial or full refund based on the damage assessment
Incorrect or Defective Items
If you received:
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The wrong item
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A product with non-natural defects
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A damaged accessory or functional item
Please email us, and we will arrange a replacement or compensation.
Non-Returnable Items
The following items cannot be returned:
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Customized or made-to-order products
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Used or opened items (e.g., candles, beauty or fragrance products)
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Gift cards
If you’re unsure whether your product qualifies, feel free to contact us.
Exchanges
To exchange an item:
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Begin the return process as usual
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After the return is approved, place a new order for the replacement item
This ensures you receive the new item as quickly as possible.
Refund Processing
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Once we receive and inspect your returned item, we will notify you via email.
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If approved, refunds will be issued to your original payment method.
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Please allow up to 7 business days for your bank or credit card provider to process the refund.
Contact Us
If you have any questions regarding returns, refunds, or damaged items, we’re here to assist:
Thank you for choosing Vibestone — may every crystal bring clarity, energy, and harmony into your life.